CONTACTS & ORDERING

CONTACTS

Please contact us if you would like further information about any of the items featured on this web site.

TELEPHONE

Our experienced staff are available by telephone FREEPHONE: 0800 1075 122, Monday to Saturday 9.00 - 5.30pm.

E-MAIL

Sales Queries                                 sales@rdksportswheelchairs.co.uk
Technical Queries                         tech@rdksportswheelchairs.co.uk
Customer Service                         customerservice@rdksportswheelchairs.co.uk

ORDERING & PAYMENT

The SHOPPING CART assumes all customers are eligible for VAT Exemption on certain products. If you cannot claim exemption we recalculate the total to pay.
When you go to the CHECKOUT your order will be placed with us. You can then decide how you wish to pay -

  • By credit/debit card on-line using our Secure Server
  • By credit/debit card over the telephone
  • By cheque or Postal Order

You will be sent a confirmation e-mail with all the details and your order will be processed when we receive your confirmation of VAT Exemption.

VAT Exempt Information
Approval for sale without V.A.T. has been granted by HM Customs & Excise for items manufactured specially to suit a disabled person. The items must be purchased by a disabled person for his or her personal use, and the appropriate declaration form signed. The same exemption is extended to charities purchasing items to make available to disabled people. For your convenience we have included an On-Line Declaration Form on the VAT Exemption page.
Not all items can be exempt. Those items on which EVERYONE has to pay VAT are clearly marked.

Delivery
Orders delivered to UK Mainland will be delivered free of charge Northern Ireland: Standard Charge - £20.00
Southern Ireland: Standard Charge - £30.00
Isle of Man, Scottish Isles, Isles of Scilly: Standard Charge - £25.00

RDK Guarantee. Safe arrival of your order is guaranteed. All goods are insured against loss or damage. All claims for damages or shortages must be received in writing within 24 hours of delivery, otherwise no claim will be accepted. Claims for damages can only be accepted if the words 'received damaged' are written on the carrier's docket. Goods should therefore be carefully inspected prior to signing docket.

Prices

All prices are quoted exclusive of VAT. Please see the VAT Exemption Page.
We reserve the right to amend prices.

Money Back Guarantee

If for any reason the products you receive are faulty or even unsuitable for your purpose return them to us unused, in their original packaging within 10 days of receipt and we will replace the goods or refund your payment less carriage costs in sending the goods. All returns to be authorised by RDK prior to return.

Warranty

All products supplied by us are guaranteed against defects in materials for one year from date of purchase. In the event of a defect arising under the warranty the product must be returned to our premises for repair in the original packaging. This is in addition to and in no way effects your statutory rights.

All goods sold subject to availability

Download PDF file to see full TERMS AND CONDITIONS

 

Credit Facilities for your sports wheelchair Credit Facilities for your sports wheelchair